VACUFLO Accessories - HOSES

What lengths are hoses available in?
The standard hose length is 30 feet. Electric hoses are available up to 35 feet due to UL. Shorter hoses may be available, please check with customer service at 1-800-306-7134. Low voltage hoses (TurboGrip and e-Z Grip) and standard hoses are available in 10, 15, 20, 25, 30, 35, 40, and 50 feet.

What type of hoses fit into the SuperValve?
All Electric hoses offered by H-P Products fit into the direct connect SuperValves.

My on/off switch on my hose doesn’t work, can this be fixed?
Yes, replacement switches are available through your authorized dealer. However, before you replace your switch, check to be certain you have the hose end pushed firmly into the inlet valve in the wall.

I would like to replace my hose, how do I know what hose to order?
Does you hose have an on/off switch?

If yes…Is it electric or low voltage? Tell this by what type of powerhead you have, electric or air driven?

If air driven, you have low voltage and need to know what type of valve you have in your home, 4 mounting screws or two?

If electric, do you have a 6’ pigtail that you plug in?

Are there hose extensions available?
Yes, hose extensions are available for standard hoses in 7, 10, 15 and 20 feet. However, when you using hose extensions you will not be able to turn the hose on/off at the handle.

Is there an adapter to connect 2 hoses?

Yes, hose extensions come with the adapter.

My hose kinks frequently, how can I prevent this from happening?

Pull the hose straight out, as you would a garden hose, before vacuuming. Installing a hose sock on the hose will also help with the kinking. Storing the hose properly on the hose rack should also insure less kinking.

Why does static electricity build up in my wands?
The shock that you may sometimes feel is static electricity building up in your metal wands. This has nothing to do with electrical wiring and does not mean that something is wrong with your system. When vacuuming, electrons from the dust particles build up in the wands as static electricity and when it jumps from the wand it can create a shock. To avoid this, simply hold a portion of your hand or finger on the metal wand, this will allow the charge to dissipate. Another option is to wipe the hose, handle and wand with a Bounce brand dryer sheet.

My hose is clogged, how can I remove it?

1. The easiest method is to try to reverse the vacuum by putting the hose handle into the inlet valve. Cup your hand around the handle end and the inlet valve to create a seal.
2. Press the hose along the length and try to feel for the clog. When you find it, press down on it and knead - this may break it up enough so it will go through the hose.
3. Use a dry garden hose and fish it through the end of the hose - this may push out the clog.
4. Place a butter knife in the hose and work it through to the clog. Shake the hose so that the knife bounces against the clog. This will usually dislodge the obstruction.

What is a hose sock and why would I need one?

A soft cover that fits snugly over the hose to protect furniture, walls, woodwork, corners from scuffing/scratches as the hose rubs against items.

What hoses can I use with the on-board valve on Filtered Cyclonic Units?
All hoses will work with the on-board valve. However, if your hose is a VACUFLO style you will need to use an adapter to fit the on-board valve so that the on/off switch on the hose will work.

Will the hose damage walls or woodwork?
H-P Products offers a soft hose sock that fits snugly over hoses to protect woodwork, furniture and corners from scuffs and scratches.

VACUFLO Accessories - INLET VALVES
I would like to switch to an electric powerhead, but my inlet valves do not have the wire connection, is there any way to do this?
Yes, there are hoses available with a 6 foot pigtail that can conveniently be plugged into an electrical receptacle. (You must make sure that the inlet valve is near an electrical receptacle.)

What type of hoses fit into the SuperValve?

All Electric hoses offered by H-P Products fit into the direct connect SuperValves.

Can more than one valve be used at the same time?
With most systems this is not recommended. However, the Model 960 allows you to have two valves open at the same time. Using two valves at the same time on a single motor unit will greatly reduce the vacuum power.

I have regular inlet valves, can I install a Hide-A-Hose?

Possibly, it depends on the access to the vacuum tubing behind the walls. The best way to determine if you can retrofit a Hide-A-Hose is to contact a dealer to give you a quote on retrofitting the system.

Will I need an inlet valve installed in every room?
No. For maximum cleaning convenience and whole-house coverage, inlet valves are strategically placed throughout the home. You can estimate one inlet valve for every 600 square feet of living space. The average home (2000 sq. ft.) would need 4-5 inlets. Sq. ft. of home/600 = # of inlet valves. H-P Central Vacuums provide whole-house cleaning coverage with as few inlet valves as possible. Tubing and low-voltage wiring are run in tandem to each valve location, speeding up installation.

Is it easy to move the hose from room to room?
Yes. Hoses are lightweight, durable and specially reinforced to resist crushing and kinking. They are 1-3/8” diameter for maximum airflow and feature a comfort grip handle with a 360-degree swivel for ease of use.

I need to replace the door on my inlet valve, where can I get one?
The door itself is not replaceable. The whole valve needs to be replaced. Contact us at 780-436-1375.

I broke the toe kick on my VacPan. Do I need to replace the whole valve?
No, there is a repair kit available. Call us at 780-436-1375.

VACUFLO Accessories - POWERHEADS
I would like to switch to an electric powerhead, but my inlet valves do not have the wire connection, is there any way to do this?
Yes, there are hoses available with a 6 foot pigtail that can conveniently be plugged into an electrical receptacle. (You must make sure that the inlet valve is near an electrical receptacle.)

What is the difference between an air-driven and an electric powerhead?

Air-driven powerheads use a high-speed turbine wheel to harness the airflow of the central vacuum system and turn the brush roller for superior cleaning performance. Electric powerheads rely on an electric motor. The air-driven design operates without electricity, powercords or batteries, lasts longer and makes the central vaccum installation easier and less costly.

The brush on my TurboCat will not spin, what should I do?

Turn your power brush over and remove the clear plastic belt protector by turning the two black clips holding it in place. You will see a channel that makes a "v" shape. Take a flashlight and look down inside that channel, there may be an object stuck in the channel that is preventing the brush from spinning. Use your fingers or a screwdriver to dislodge the object. If you cannot see an object stuck in the channel, call us to help troubleshoot the problem 780-436-1375.

How do I change the belt on my TurboCat?
Turn your power brush over and remove the clear plastic belt protector by turning the two black clips holding it in place. Remove the three screws holding the baseplate. Pull the baseplate off and remove the belt shroud. Remove the brush roller and shaft supports. Pull the brush roller out. Slide the belt off the turbine and off the brush roller. Place new belt on the turbine and slide over brush roller. (Be sure that the belt is properly twisted.) Place the base plate onto the housing and reinsert three screws.

VACUFLO Accessories - FILTERS
I need a replacement filter for my Filtered Cyclonic Central Vacuum where can I find one?
To purchase a replacement filter, please contact us at 780-436-1375.


VACUFLO Accessories - ATTACHMENTS
Can the system be used on more than carpets?
H-P Products offers a wide range of versatile attachments for all carpet types and hard-surface flooring like wood, tile, marble and vinyl. It can also be used to clean upholstery, draperies, crown moldings, ceiling fans, lampshades and fixtures.

What kind of accessories are available?
We offer a full range of accessories designed to clean carpeting, wood and tile floors, upholstery, draperies, staircases, ceiling fans, mini blinds and virtually any other type of surface. For ultimate versatility, floor brushes, crevice tools, upholstery brushes, dusting brushes and extension wands are available.

Can I use the system in the garage?
Yes. If the power unit is located in the garage, you simply use the convenient on-board valve (Filtered Cyclonic) to attach the hose or you can elect have an inlet valve located in the garage. You can use the system to easily clean vehicles, golf carts, RVs, boats and workshop areas, without the hassle of transporting a shop vac or portable vacuum.